Cygnus Restaurant Admin Site – Use Case

Challenges Faced

Managing restaurant operations across multiple touchpoints (customer app, merchant app, kiosk, and website) required a centralized and powerful admin system. The major challenges included:

• Fragmented order management– difficulty in tracking all orders across different channels in real time.
• Manual acceptance/rejection process– leading to delays and miscommunication with customers.
• Limited visibility into performance metrics– no clear insights into sales, revenue, or customer trends.
• Complex menu management– frequent updates needed for item availability, pricing, and timing.
• Scalability issues– existing solutions were not designed for multi-branch restaurants.

Solutions We Proposed

We developed a comprehensive admin dashboard for Cygnus Restaurants, providing centralized control over all aspects of digital restaurant operations. Key solutions included:

• Real-time Order Management
  
  • View, accept, reject, or update customer orders from a single interface.
  • Instant synchronization with the customer and merchant apps.
• Menu & Availability Control
  
  • Enable or disable items instantly.
  • Set restaurant hours, special timings, and availability rules.
• Dashboard & Analytics
  
  • Visual reports with jsfor revenue, sales, peak times, and customer preferences.
  • Branch-wise performance insights for decision-making.
• Customer & Merchant Management
  
  • Monitor user activities, resolve disputes, and ensure smooth operations.
• Scalable Backend Architecture
  
  • Built on PHP Laravelwith AWS integration for performance and scalability.

Workflow

1. Admin Login– Authorized users access the secure admin panel.
2. Dashboard Overview– Admins see real-time stats on orders, revenue, and branch performance.
3. Order Processing– New orders appear instantly; admin can approve, reject, or modify them.
4. Menu Control– Admin updates menu availability, pricing, and timings, instantly reflected in the customer and merchant apps.
5. Analytics & Reporting– Automated reports highlight revenue, customer trends, and performance metrics.
6. Ongoing Oversight– Admin monitors all operations centrally, ensuring smooth restaurant functioning.