Cygnus Kiosk – Use Case

Challenges Faced

Restaurants often struggle with long queues, limited staff availability, and miscommunication when taking complex orders. Some challenges were:

• Slow ordering process during peak hours leading to customer frustration.
• Difficulty handling customized orders with multiple ingredient choices.
• Dependence on staff for order-taking, increasing labor costs.
• Lack of integrated payment solutions for faster checkout.
• No direct link to loyalty systems, making it harder to reward repeat customers.

Solutions We Proposed

We developed the Cygnus Kiosk App, a self-service digital ordering solution for restaurants. The app allowed customers to independently place and customize their orders, reducing wait times and improving accuracy. Key features included:

• Interactive touchscreen ordering with intuitive navigation.
• Customization options for food items (ingredients, add-ons, and special instructions).
• Printer integration for instant receipt generation.
• Integrated paymentsthrough DataCap API, enabling card transactions directly from the kiosk.
• Factor 4 loyalty API integration to connect loyalty points and rewards.
• Real-time menu sync with the restaurant’s backend system for item availability and pricing updates.

Workflow

1. Order Placement– Customer approaches the kiosk, browses the digital menu, and selects items.
2. Customization– Customers choose ingredients, add-ons, or provide special instructions.
3. Payment Processing– Secure payment handled through DataCap API for quick checkout.
4. Receipt Printing– Order receipt printed automatically for customer and kitchen use.
5. Order Sync– Order instantly sent to the restaurant’s backend for preparation.
6. Loyalty Integration– Customers earn or redeem loyalty points via Factor 4 API.